Shipping Policy

Shipping Policy - Transparent, Fair, Value-Focused

At QOS Brand, we're committed to offering you the best value possible on premium lifestyle fashion. Here's how our shipping policy helps us keep product prices low while ensuring fast, reliable delivery.

💰 Our Value Promise: Low Product Prices + Fair Shipping

Why We Charge Minimal Shipping Costs

Unlike many retailers who inflate product prices to offer "free shipping," we take a different approach:

  • ✅ Lower Product Prices - We keep our product prices as low as possible
  • ✅ Transparent Shipping - You only pay the actual cost to ship your order
  • ✅ No Hidden Markups - We don't inflate prices to hide shipping costs
  • ✅ You Save Money - Especially on larger orders or multiple items

The Result: You get premium QOS Brand products at the lowest possible prices, and you only pay what it actually costs to ship your order to you.

Example: How You Save

Other Retailers: Product $30 + "Free Shipping" = $30 total
(Shipping cost hidden in inflated product price)

QOS Brand: Product $22 + Shipping $5 = $27 total
(You save $3 with honest, transparent pricing!)

💡 The more you buy, the more you save! Shipping costs don't increase proportionally, so larger orders mean even better value.

📦 Shipping Rates & Delivery Times

How Shipping Costs Are Calculated:

Your shipping cost is based on:

  • Package Weight - Heavier items cost more to ship
  • Your Location - Distance from our warehouse
  • Shipping Method - Standard, expedited, or international

You'll see the exact shipping cost before checkout - no surprises! You can review the total and decide whether to complete your order.

Domestic Shipping (USA):

  • Standard Shipping: 5-7 business days - Starting at $4.99
  • Expedited Shipping: 2-3 business days - Available at checkout
  • Express Shipping: 1-2 business days - Available at checkout

International Shipping:

  • Canada: 7-14 business days
  • Europe: 10-21 business days
  • Australia/Asia: 14-28 business days
  • Other Countries: 14-30 business days

International shipping rates calculated at checkout based on destination and package weight.

⚡ Fast Processing Times

We process and ship orders quickly:

  • ✅ Orders ship within 24-48 hours of purchase
  • ✅ Same-day processing for orders placed before 2 PM PST (Monday-Friday)
  • ✅ Tracking provided for all orders
  • ✅ Email notifications when your order ships

Note: Sundays and holidays are not counted as business days.

🔒 Discreet & Confidential Shipping

Your privacy is our priority:

  • ✓ Plain Packaging - Unmarked boxes/envelopes with no product references
  • ✓ Discreet Sender Name - Generic return address
  • ✓ No QOS Brand References - Nothing on the outside indicates contents
  • ✓ Confidential - Your order details remain private

📍 Order Tracking

Stay informed about your order:

  • Tracking number emailed when your order ships
  • Track your package through the carrier's website
  • Estimated delivery date provided
  • Contact us if you have tracking questions

🛡️ Package Insurance & Protection

Your Package is Insured

All packages shipped by QOS Brand include insurance coverage through our shipping carrier. This protects your order against loss or damage during transit.

Important: Claims Process for Lost or Damaged Packages

If your package is lost, damaged, or stolen:

  1. Contact Us Immediately - Email us at Alternative.Intentions2016@gmail.com with your order number and details
  2. File an Insurance Claim - You (the customer) must file a claim with the shipping carrier's insurance department
  3. Provide Documentation - Photos of damage, tracking information, and any other required documentation
  4. Wait for Claim Approval - The insurance carrier will review and process your claim
  5. Refund Issued - Once the insurance carrier approves your claim and issues payment, we will process your refund

⚠️ Important: Refunds for lost or damaged packages can only be issued after the insurance carrier approves the claim and provides compensation. We cannot issue refunds before the insurance claim is resolved.

How to File a Claim:

  • Contact us first - we'll guide you through the process
  • We'll provide you with the necessary claim forms and carrier contact information
  • Submit your claim directly to the carrier (USPS, UPS, FedEx, etc.)
  • Keep all documentation and correspondence
  • Claims typically take 7-14 business days to process

We're here to help! While you must file the claim, we'll assist you with the process and provide any documentation needed from our end.

⚠️ Important Shipping Information

Transfer of Ownership:

Once your package is picked up by the shipping carrier (USPS, UPS, FedEx, etc.), ownership transfers to you, the buyer. This means:

  • QOS Brand is not responsible for packages lost by the carrier
  • QOS Brand is not responsible for packages damaged during transit
  • QOS Brand is not responsible for packages held by customs (international orders)
  • QOS Brand is not responsible for delivery delays caused by the carrier
  • Insurance claims must be filed by the customer before refunds can be issued

What You Can Do:

  • Track Your Package - Monitor delivery progress using your tracking number
  • File Insurance Claims - Contact us immediately if there's an issue, then file with the carrier
  • Save All Documentation - Keep tracking info, photos, and correspondence
  • Contact Us for Help - We'll guide you through the claims process

🌍 International Orders - Important Notes

Customs & Duties:

  • International customers are responsible for all customs fees, duties, and taxes
  • These fees are determined by your country and are not included in our shipping cost
  • Packages may be held by customs for inspection
  • Delivery times may vary based on customs processing

Address Accuracy:

Please ensure your shipping address is complete and accurate, including:

  • Full name
  • Complete street address
  • City, state/province, postal code
  • Country
  • Phone number (required for international orders)

We cannot reship orders sent to incorrect addresses provided by the customer.

📋 Shipping Restrictions

We currently ship to most countries worldwide. However, some restrictions may apply:

  • PO Boxes may have limitations on certain carriers
  • APO/FPO addresses accepted (additional processing time may apply)
  • Some countries have import restrictions on certain products

If you're unsure whether we can ship to your location, please contact us before ordering.

💡 Tips to Save on Shipping

  • Bundle Your Order - Shipping multiple items together costs less per item than separate orders
  • Plan Ahead - Choose standard shipping instead of expedited to save money
  • Check Product Weights - Lighter items cost less to ship
  • Combine with Friends - Split shipping costs on group orders

❓ Shipping FAQs

Q: Why don't you offer free shipping?

A: We believe in transparent, honest pricing. Instead of inflating product prices to hide shipping costs, we keep our product prices as low as possible and charge only the actual cost to ship your order. This saves you money, especially on larger orders.

Q: Are packages insured?

A: Yes! All packages include insurance coverage through our shipping carrier. If your package is lost or damaged, you must file an insurance claim with the carrier before we can issue a refund.

Q: What if my package is lost or damaged?

A: Contact us immediately and we'll help you file an insurance claim with the carrier. Once the carrier approves the claim and provides compensation, we will process your refund. Refunds cannot be issued before the insurance claim is resolved.

Q: How long does the insurance claim process take?

A: Insurance claims typically take 7-14 business days to process. We'll help guide you through the process and provide any necessary documentation.

Q: Can I see shipping costs before I buy?

A: Yes! Shipping costs are calculated and displayed before you complete checkout. You can review the total cost and decide whether to proceed with your order.

Q: Do you offer expedited shipping?

A: Yes! Expedited and express shipping options are available at checkout for faster delivery.

Q: Do you ship internationally?

A: Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Q: How can I track my order?

A: You'll receive a tracking number via email when your order ships. Use this number to track your package on the carrier's website.

📞 Need Help?

Have questions about shipping or need help with an insurance claim? We're here to help!

Email: Alternative.Intentions2016@gmail.com
Subject: Shipping Question - [Your Order Number]

We typically respond within 24-48 hours during business days.

Thank you for choosing QOS Brand!

QOS Brand - Est. 2008 - The World's First Official Queen of Spades Lifestyle Fashion Brand