International Returns & Exchange Policy - FAQ
International Returns & Exchange Policy - Frequently Asked Questions
At QOS Brand, we want you to be completely satisfied with your purchase. Below are answers to common questions about our international return and exchange policy.
General Return Policy
Q: What is your return policy for international customers?
A: We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. International customers are responsible for return shipping costs.
Q: What items are eligible for return?
A: Most items can be returned if they are:
- Unworn and unwashed
- In original condition with all tags attached
- Returned within 30 days of delivery
- In original packaging when possible
Q: What items cannot be returned?
A: For health and hygiene reasons, the following items are final sale and cannot be returned:
- Lingerie, thongs, underwear, and intimate apparel (once opened)
- Temporary tattoos
- Nail stickers
- Jewelry (unless defective)
- Custom or personalized items
- Sale or clearance items marked as final sale
International Shipping & Returns
Q: Who pays for return shipping from international locations?
A: International customers are responsible for all return shipping costs. We recommend using a trackable shipping method with insurance for valuable items.
Q: How long does it take to process international returns?
A: Once we receive your return, please allow 5-10 business days for inspection and processing. Refunds will be issued to your original payment method.
Q: Will I be charged customs fees or duties on returns?
A: QOS Brand is not responsible for any customs fees, duties, or taxes incurred during the return process. Please check with your local customs office for specific regulations.
Q: What if my package is lost during return shipping?
A: We strongly recommend using tracked and insured shipping for all returns. QOS Brand is not responsible for packages lost in transit during the return process.
Exchanges
Q: Do you offer exchanges for international orders?
A: Yes! If you need a different size or color, we're happy to exchange your item. Please contact us at support@qosbrand.com before returning your item to arrange an exchange.
Q: How do international exchanges work?
A: For exchanges:
- Contact us at support@qosbrand.com with your order number
- Return the original item (you pay return shipping)
- Once received and inspected, we'll ship the replacement item
- You'll receive free shipping on the exchange item
Refunds
Q: How will I receive my refund?
A: Refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return.
Q: Will I be refunded for original shipping costs?
A: Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
Q: What if I received a defective or incorrect item?
A: If you received a defective or incorrect item, please contact us immediately at support@qosbrand.com with photos. We will provide a prepaid return label and issue a full refund including original shipping costs, or send a replacement at no charge.
How to Return an Item
Q: What are the steps to return an international order?
A: Follow these steps:
- Contact Us: Email support@qosbrand.com with your order number and reason for return
- Pack Your Item: Ensure items are unworn, unwashed, with tags attached
- Ship Your Return: Send to our return address (provided via email)
- Track Your Package: Use tracked shipping and keep your receipt
- Receive Your Refund: Once inspected, refund processed within 5-10 business days
Q: Where do I ship my international return?
A: Please contact support@qosbrand.com for our current return address. Do not ship returns without contacting us first.
Contact Us
If you have any questions about returns or exchanges, please contact our customer service team:
Email: support@qosbrand.com
Subject Line: International Return - [Your Order Number]
We're here to help make your return or exchange as smooth as possible!
QOS Brand - Est. 2008 - The World's First Official Queen of Spades Lifestyle Fashion Brand