Refund, Return & Exchange Policy
QOS Brand Refund, Return & Exchange Policy
At QOS Brand, we want you to be completely satisfied with your purchase. Please review our full return, exchange, and refund policy below — this applies to both domestic and international orders.
Returns & Exchanges Accepted
Domestic Timeframes:
- Contact us within: 24 hours of delivery
- Ship items back within: 48 hours of delivery
International Timeframes:
- Contact us within: 30 days of delivery
- Ship items back within: 30 days of delivery
How to Initiate a Return:
- Email us at support@qosbrand.com with your order number and reason for return
- Wait for return authorization and instructions (do not ship without contacting us first)
- Pack items unworn, unwashed, with all tags attached
- Ship using a trackable method — we recommend insured shipping for international returns
- Once received and inspected, your refund will be processed within 5–10 business days
Non-Returnable Items
For health, hygiene, and quality reasons, the following items cannot be returned or exchanged:
- Intimate items — Lingerie, thongs, underwear, G-strings (once opened)
- Custom or personalized orders
- Temporary tattoos
- Nail stickers
- Jewelry — Unless defective or damaged
- Final sale items — Clearance or marked as final sale
Exchanges
We're happy to exchange eligible items for a different size or color. Here's how:
- Contact us at support@qosbrand.com with your order number
- Return the original item (you are responsible for return shipping)
- Once received and inspected, we'll ship your replacement — free shipping on the exchange item
Cancellations
We do not accept cancellations once an order has been placed, as we begin processing immediately. Please contact us if you have any problems and we'll do our best to help.
Return Conditions & Fees
- Items must be unworn, unwashed, with original tags attached
- Original packaging preferred when possible
- Buyers are responsible for return shipping costs
- If an item is not returned in original condition, a 20% restocking fee applies
International Orders — Additional Information
- International customers are responsible for all return shipping costs
- QOS Brand is not responsible for customs fees, duties, or taxes incurred during the return process
- QOS Brand is not responsible for packages lost in transit during return shipping — use tracked and insured shipping
- Please contact us for our current return address before shipping
Refund Processing
- Refunds are processed within 5–10 business days of receiving your return
- Refunds are issued to your original payment method
- Original shipping costs are non-refundable unless the return is due to our error
Defective or Damaged Items
If you received a defective, damaged, or incorrect item:
- Contact us immediately at support@qosbrand.com
- Include photos of the defect or damage
- We will provide a prepaid return label
- Full refund including original shipping, or free replacement — your choice
Questions?
Email: support@qosbrand.com
Subject: Return/Refund Question — [Your Order Number]
QOS Brand — Est. 2008
The World's First Official Queen of Spades Lifestyle Fashion Brand